1. Pendahuluan
This manual provides essential instructions for the safe and efficient use of your Bixolon SRP-350IIICOSG Thermal Receipt Printer. Please read this manual thoroughly before operating the printer and retain it for future reference. This printer is designed for point-of-sale (POS) receipt printing applications.
2. Informasi Keselamatan
- Catu Daya: Use only the power supply provided with the printer. Using an incorrect power supply may damage the printer and void the warranty.
- Penempatan: Place the printer on a stable, level surface. Avoid locations with excessive dust, humidity, or direct sunlight.
- Ventilasi: Ensure adequate ventilation around the printer to prevent overheating. Do not block ventilation openings.
- Kontak Cairan: Keep the printer away from liquids. In case of accidental liquid spillage, immediately disconnect the power and contact qualified service personnel.
- Bagian yang bergerak: Keep hands and foreign objects away from the paper cutter and other moving parts during operation.
3. Isi Paket
Verifikasi bahwa semua item ada dalam paket:
- Bixolon SRP-350IIICOSG Thermal Receipt Printer
- Catu Daya
- Kabel Listrik
- Gulungan Kertas Pemula
- User Manual (dokumen ini)
4. Pengaturan
4.1 Pembongkaran dan Penempatan
Carefully remove the printer from its packaging. Place the printer on a flat, stable surface near your computer or POS system.
4.2 Menghubungkan Catu Daya
- Hubungkan kabel daya ke catu daya.
- Plug the power supply connector into the power port on the back of the printer.
- Sambungkan kabel daya ke stopkontak listrik yang diarde.
4.3 Menghubungkan Kabel Data
The SRP-350IIICOSG printer supports Serial and USB interfaces.

Gambar 4.3.1: Belakang view of the Bixolon SRP-350IIICOSG printer, illustrating the various connection ports including power, USB, serial, and Ethernet.
- Koneksi USB: Connect one end of a USB cable (Type B) to the USB port on the printer and the other end to an available USB port on your computer or POS system.
- Koneksi Serial: Connect one end of a serial cable (DB9) to the serial port on the printer and the other end to an available serial port on your computer or POS system.
4.4 Loading the Paper Roll
- Buka penutup printer dengan menekan tuas pembuka penutup.
- Insert the new paper roll into the paper compartment with the paper feeding from the bottom.
- Tarik sedikit kertas melewati pemotong.
- Tutup penutup printer dengan rapat hingga berbunyi klik.

Gambar 4.4.1: Sisi depan view of the Bixolon SRP-350IIICOSG printer, showing a paper roll correctly loaded and ready for printing.
4.5 Instalasi Driver
Before using the printer, you must install the appropriate drivers on your computer or POS system. Drivers are typically available on the Bixolon official website. Follow the instructions provided with the driver package for installation.
5. Mengoperasikan Printer
5.1 Menghidupkan/Mematikan
To power on the printer, press the power switch located on the side or back of the printer to the 'ON' position. To power off, press the switch to the 'OFF' position.
5.2 Indikator Status
The printer features LED indicators to show its current status:
- Daya LED: Menyala saat printer dihidupkan.
- LED kesalahan: Flashes or illuminates to indicate an error condition (e.g., paper out, cover open, cutter error). Refer to the troubleshooting section for details.
- Kertas LED: Menyala saat gulungan kertas hampir habis atau kosong.
5.3 Printing a Test Page
To print a self-test page:
- Ensure the printer is powered off and paper is loaded.
- Hold down the FEED button.
- While holding the FEED button, turn on the printer.
- Release the FEED button once the printer starts printing.
The printer will print a test page showing its current settings and status.
6. Pemeliharaan
6.1 Membersihkan Kepala Cetak
Regular cleaning of the print head ensures optimal print quality and extends printer life. Clean the print head using an alcohol swab or a specialized print head cleaning pen.
- Matikan printer dan cabut kabel daya.
- Buka penutup printer.
- Gently wipe the thermal elements of the print head with the cleaning tool.
- Biarkan kepala cetak mengering sepenuhnya sebelum menutup penutup dan menyambungkan kembali daya.
6.2 Mengganti Gulungan Kertas
When the paper roll is depleted, the paper out LED will illuminate. Follow the steps in Section 4.4 to replace the paper roll.
6.3 Membersihkan Pemotong Otomatis
If the auto cutter experiences frequent jams or malfunctions, it may require cleaning. Use a soft brush or compressed air to remove paper dust and debris from the cutter mechanism.
7. Penyelesaian masalah
Bagian ini membahas masalah umum yang mungkin Anda temui dengan printer Anda.
| Masalah | Kemungkinan Penyebab | Larutan |
|---|---|---|
| Printer tidak menyala | Power cord not connected; Power outlet faulty; Power supply failure | Check power cord connections; Try a different outlet; Contact support if power supply is suspected faulty. |
| Tidak ada pencetakan | Paper out; Printer cover open; Data cable disconnected; Incorrect driver/settings | Load paper; Close cover; Check data cable connection; Verify driver installation and printer settings on your computer. |
| Kualitas cetak buruk | Dirty print head; Low quality paper; Incorrect paper type | Clean the print head (Section 6.1); Use recommended thermal paper; Ensure paper is loaded correctly. |
| macet kertas | Improper paper loading; Paper debris in cutter; Foreign object | Open cover, remove jammed paper, reload correctly; Clean auto cutter (Section 6.3); Remove any foreign objects. |
| Error LED is on/flashing | General error condition | Refer to the specific error code (if displayed) or consult the detailed service manual. Perform a power cycle (turn off, wait 10 seconds, turn on). |
8. Spesifikasi
Key technical specifications for the Bixolon SRP-350IIICOSG Thermal Receipt Printer:
| Fitur | Spesifikasi |
|---|---|
| Teknologi Percetakan | Termal Langsung |
| Kecepatan Cetak (Monokrom) | Up to 200 mm/sec (approx. 10 ppm) |
| Resolusi Cetak | 203 dpi (203 x 203 dpi) |
| Antarmuka | Seri, USB |
| Pemotong Otomatis | Yes (1.8M cuts) |
| Ukuran Media Maksimum | Wide format roll |
| Dimensi (L x D x T) | 5.71x5.75x8.03 inci |
| Berat Barang | 3.41 pon |
| Catu Daya | Catu Daya Eksternal (termasuk) |
9. Garansi dan Dukungan
For warranty information and technical support, please refer to the warranty card included with your product or visit the official Bixolon webAnda dapat menemukan driver, FAQ, dan informasi kontak layanan pelanggan di sana.
Pejabat Bixolon Weblokasi: www.bixolon.com





